How to make an appointment

Routine/Pre Bookable Appointments

Online appointments are available to book, check and cancel via NHS App and our Online Service or call us on 0121 817 3540 where our receptionists are trained to ask questions about any problems you may have.

When routine appointments are full for any given day no more can be added.

Our staff are trained to seek advice from a clinician if the matter is urgent. An appointment may then be arranged, or you may be signposted to suitable alternative care provision.

Urgent On The Day Appointments

If the practice is closed and you need urgent medical help or advice, call 111.

For life-threatening emergencies, call 999. Calls to 111 and 999 are free.

When the practice is open please call the practice on 0121 817 3540 if you feel it is urgent for today.

Contact us Online

You can also book, check and cancel appointments via NHS App

Cancelling an appointment

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

To cancel your appointment:

Cancel via the NHS App

Via SystmOnline

Call the practice on 0121 817 3540

Carers and Housebound Patients

If you look after somebody, are looked after by a carer or if you are housebound, please tell our reception team. It is important that we have this information on your medical records so that we can provide appropriate care and support.


We respect the privacy, dignity, and cultural and religious beliefs of our patients. If you would like a chaperone during your consultation, please ask at reception or speak to your clinician.

Get help fast from a pharmacist

Your pharmacist can help with various conditions such as minor cuts, sprains, aches, colds, headaches, rashes, cystitis.

Why visit your pharmacy?

But by visiting your pharmacy instead, you could save yourself time and trouble. Instead of booking and waiting for a GP appointment, you can visit your local pharmacist any time, just walk in.

It’s estimated 50 million visits to the GP are made every year for minor ailments such as coughs and colds, mild eczema and athlete’s foot.

How your pharmacy can help

Minor ailments and conditions your pharmacy may help with

  • mild skin conditions, such as acne, eczema, psoriasis, impetigo, athlete’s foot
  • coughs and colds, including blocked nose (nasal congestion), and sore throats
  • bruises, sunburn, and minor burns and scalds
  • constipation and piles (haemorrhoids)
  • hay fever, dry eyes and allergies (including rashes, bites and stings)
  • aches and pains, including earache, headache, migraine, back pain and toothache
  • vomiting, heartburn, indigestion, diarrhoea and threadworms
  • period pain, thrush and cystitis
  • head lice (nits)
  • conjunctivitis, cold sores and mouth ulcers
  • warts and verrucas
  • nappy rash and teething

Getting the most out of an appointment

In Great Britain, patients on average have just ten minutes with their GP. The British Medical Association (BMA)‘s Doctor Patient Partnership offers the following advice to help you use this time effectively.

Make a list of any questions or problems you wish to discuss beforehand.

Take a pen and paper as you may want to note down important points.

Wear loose clothing if it’s likely you will need to be examined.

Be prepared to tell your doctor of any non-prescription medicines or supplements you are taking.
You can bring someone with you for support.
Don’t be afraid to ask questions.

If you don’t understand, ask your doctor to repeat it or write it down.

If you are prescribed a drug, make sure you know why it has been given to you, how long to take it for etc. Remember pharmacists are experts in medication and a very useful source of advice.

Be direct. If you have a problem that you find embarrassing or difficult to talk about, don’t leave it to the end of the appointment before mentioning it. Remember your problem is likely to a common one for your GP, who is there to help you.
If you have several problems it is more effective in the long run to concentrate on just one problem during the consultation than to have to rush through a list of problems. Be prepared to make another appointment so that each problem can be given the time it needs to be sorted out.
Be on time for your appointment, or inform the surgery as soon as possible, if you wish to cancel your appointment.
Make a separate appointment for each member of the family.
Accompany under 14 year olds. If however, a young person strongly wishes to be treated without his/her parent’s involvement, his or her confidentiality will be respected.

Home visits

Home visits can be requested for patients who are unable to unable to travel or be brought to the surgery because of serious illness and/or infirmity.

If you need a home visit and are unable to attend the practice, please submit a request via our online patient access system before 10.30am if possible.

A clinician may contact you before visiting to ensure that a visit is appropriate or whether the problem can be managed in a different way.

Interpreter Services

If English isn’t your first language, don’t worry we can help you by arranging an interpreter. If you need an interpreter, please let us know when booking your appointment. We will advise how long it will take for an interpreter to be arranged.

If you are unable to keep your appointment, please let us know as soon as possible so that the interpreter can be cancelled.

Late for your appointment

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.